What Would a Customer Service Professional Do? They Ask For Help

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A Professional will ask for help when they need it because they realize that they don't know everything, can't do everything and can't be everywhere.

That's just the way it is.

Asking for help is not a sign of weakness.

It is a serious request for assistance. That's all.

It is recognizing that you need help and asking for assistance when it is early in the game. This is the key to helping the Customer. In order to be on top of the game and not out of the game, learn to ask for help before it is too late.

The last thing you want is to have your Customer not receive the Service they came in for or called for.
Some signs you may need to ask for help.

You are not returning phone calls in a timely manner. This is a big indicator.

If you are not getting back to your Customers, you may need to ask for some help. Maybe you might need some time management tools or training. Possibly you might need a new system to keep track of your call backs. Or you might need to become better organized.

Another sign is your Customers are complaining that everything is "taking too long."

What they are really saying is they don't have an update or you haven't kept them in the loop and they feel like they are in the dark. You might look at your organization skills or your priorities and make sure you have them in the right order.

One other signal to be aware of is your Customers start bypassing you.

They want to talk to your boss. This means that your Customers do not feel you are taking care of them and therefore are seeking assistance further up the food chain. Actually, this is a great chance to really grow. Ask your boss after the Customer has left "Boss, on a scale of 1-10, how are my Customer organizational skills?"

Asking for help is a true understanding of your skill level and getting someone else involved once that level has been exceeded. Professionals then get training or guidance so that they can become better organized and prioritize tasks to be completed in the right order.

One last thing. Sometimes you just need some help. If you are busy, ask, if you are over tasked, ask, if you are over committed, ask, if you need a break, ask...you get the point.

Be Professional.

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Leonard Buchholz has 1 articles online

Hey! Would you like a free e-book? Of course you would! You are a Professional! The Customer Service Manager Best Practices Handbook by Leonard Buchholz is available on line at http://www.bizilliant.com

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What Would a Customer Service Professional Do? They Ask For Help

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This article was published on 2010/04/01