Customer service complaints unite the United States. According to the 2011 American Customer Satisfaction Index, airlines - with their small seats and late departures – tied with newspapers - whose slowness to innovate isn't news – as the industries with the worst customer service. Second were subscription television services. Third were "can you hear me now" wireless telephone services, followed by movies, fixed-line phone services and cellular telephones. Hospitals with $5 aspirins and $40,000 surgery overcharges were 7th, with network cable news, computer software and limited-service restaurants completing the top 10 list of customer-service-challenged industries. It seems much of customer service is self-service.
Cell phone users in the U.S. are talking less. When averaged, respondents to a 2011 survey by J.D. Power and Associates said they'd made or received 21 calls or voice mails in the past 48 hours. In comparison, they'd sent and received 55 texts during the same 48 hours. That's about 2.5 times the number of voiced-based interactions. According to CTIA, a wireless-industry trade group, the number of monthly text messages has gone from about 10 billion in 2005 to nearly 188 billion in 2010. "Let your fingers do the walking" was a Yellow Pages slogan. Now fingers do the talking too.
People in the U.S. are eating worse. In a 2011 Gallop poll of 1,000 adults, 62.2% reported eating healthfully the previous day – down from 68.2% in 2010. Although 55.9% reported having 5 or more servings of fruits and vegetables at least 4 days a week, that was down from 57.8% - an equivalent of 4.5 million adults. Regarding exercise, the percentage of respondents reporting they exercised at least 30 minutes 3 times the previous week fell from 53.6% to 52.9%. Some attribute these changes to increased gas prices, but no gas in needed for a drive for better health.
Finally, approximately 640 people in the U.S. are treated daily in emergency rooms for bathroom injuries. According to the Centers for Disease Control and Prevention about 234,000 people age 15 and older were treated for bathroom-related accidents in 2008. More than 80% of the accidents were caused by falls. Bathing and showering were the most dangerous activities, accounting for 65.8% of injuries. Toilets accounted for 22.5% and sinks accounted for 1.2%. Women had more injuries than men and the highest number of injuries were among people older than 65. After reading this, excuses for bathroom carelessness won't "wash".