An online customer satisfaction survey and customer research can make a big difference to your business.
If you can find out who your ‘customers’ are, what they look like, how they make their buying decisions, and how they perceive and value your products and services, then you can tailor your offerings, sales methods and marketing messages to hit home every single time.
Understanding clearly and in practical terms where the strengths and weakness lie in the products, services and customer care you offer your existing and prospective customers and clients will give you a huge competitive advantage. Use your understanding to empower your business and genuinely make your decisions more focussed on your customers.
Why undertake a customer satisfaction survey online?
Oline customer satisfaction surveys can be quicker and easier for your recipients to complete than offline surveys, encouraging better and more precise response.
With dotSurvey, capturing and analysing data collected through an online survey is more efficient and cost effective than data collected though a traditional offline, printed survey, as there is no need to rekey the information you collect - it's matched and appended straight into your existing database records.
Online surveys in particular enables you to engage with a large percentage of your database at low cost and identify and re-engage with those who didn't open or respond to your survey
This article is about: customer satisfaction survey, customer surveys, customer satisfaction surveys, satisfaction survey, customer survey, customer survey satisfaction